Have a question about your pup? Want to book a visit? Or just want to share a photo of your very good dog? We're here for all of it.
Drop in, call, email or send a carrier dog. We'll respond either way.
| Monday | 8:00 am – 5:00 pm |
| Tuesday | 8:00 am – 5:00 pm |
| Wednesday | 8:00 am – 5:00 pm |
| Thursday | 8:00 am – 5:00 pm |
| Friday | 8:00 am – 5:00 pm |
| Saturday | 8:00 am – 5:00 pm |
| Sunday | Closed |
We got your message and we'll reply within 2 hours. Keep an eye on your inbox (and maybe give your pup a little extra treat today).
The questions we get most often. If yours isn't here, just send us a message — we love a good chat.
Use the form above, call us at (347) 235-2149, or text us directly. We confirm all bookings by text within 2 hours. We're appointment-only — no walk-ins for grooming — but nail trims are welcome without a booking.
It depends on the service, your pet's size, coat type and personality. A quick nail trim takes about 30 minutes. A partial groom is 60–120 minutes. A full dog grooming session runs 120–240 minutes. The Royal Treatment is 4 hours.
We'll give you a more precise estimate when you book — we never rush.
Yes — this is our speciality. Our entire team is Fear-Free certified and trained in low-stress handling techniques. We work at each dog's pace, take breaks as needed, and never use force.
Just let us know in your booking message so we can prepare accordingly.
We ask for 24 hours' notice for cancellations. Life happens — just let us know as soon as you can and we'll happily reschedule.
Cancellations within 2 hours of the appointment may incur a small fee to cover the stylist's reserved time.
Everything we use is plant-based, biodegradable, and vet-approved. We stock both hypoallergenic and breed-specific formulas. If your pet has known sensitivities, mention it in your booking note and we'll select accordingly.
We do! We offer Cat Grooming (ears, nails, bath and haircut) and Cat Partial Grooming (ears, nails and bath). We schedule cat appointments on quieter studio days so our feline guests aren't stressed by dog energy.
We love the enthusiasm, but most pets actually behave better when their owner isn't in the room — it's the same instinct that makes kids act differently at school vs home.
You're welcome to our comfortable waiting area. We send a photo update mid-session so you can see how they're getting on.